Sonia Amerigo is a customer experience trainer, aesthetic business consultant, and expert in service delivery, sales, retail, and conversion. She delivers ethical sales training.

Background

Sonia has worked in the aesthetic industry for over 20 years. She is an experienced aesthetic business consultant with a rich background and practical insight across sales and customer service. Throughout her career, Sonia has ventured into various facets of aesthetics, including clinic management and operations, spa development, and skincare distribution. Her passion lies in assisting clinic owners and clinic managers to understand the value of excellent customer service and embrace the need for stand-out client/patient journeys.

Expertise

Sonia’s passion is educating others by sharing the skills and insight she has built up from her experiences in the aesthetic industry. She empowers clinic owners and clinic managers with the skills they require to grow their aesthetic clinic business and succeed in such a competitive field. Sonia enjoys building relationships with clients and effectively communicating the benefits of your products and services to your audience to increase sales and profitability. Your team’s ability to sell your brand, your products, and your services is an essential element in creating a successful clinic.

Natasha Watts is a highly experienced private healthcare professional and CQC Registered Clinic Manager with over a decade of leadership in clinical operations, compliance, and business performance. She specialises in supporting aesthetic clinics and  teams to achieve excellence in both patient care and regulatory standards.

Background

Having managed multiple high-performing clinics across organisations, such as Community Health and Eyecare, Sk:n, The Harley Medical Group, Transform Hospital Group, Kat & Co, Courthouse Clinics and Optimax, Natasha brings real-world insight into what it takes to run successful, compliant, and commercially strong healthcare clinics.

Expertise

Natasha’s expertise includes CQC compliance and inspection readiness, team leadership and performance management, patient journey optimisation, and driving clinic growth through improved conversion and service excellence. She has a proven track record of developing teams, mentoring new managers, and implementing systems that enhance both operational efficiency and patient outcomes.

Lisa Tierney has extensive experience as a Care Quality Commission (CQC) specialist advisor and CQC inspector.

Background

Lisa served as a Major in the Army Reserves for 18 years and completed three operational tours to Iraq and Afghanistan in the role of Senior Nursing Officer for operating theatres. She is a non-elected trustee on the board of the Association for Perioperative Practice (AfPP) and represents AfPP on the steering group of the SAFE OR programme, which supports and promotes safe standards of operating theatre practice in low-income countries. She has contributed to developing the programme and has delivered multi-disciplinary teaching on courses in Africa, India, Bangladesh, and the UK.

Following many years in the NHS, Lisa was, until recently, Head of Nursing for The Private Clinic of Harley Street. She worked for over 5 years in the independent cosmetic and aesthetic sector. During this time, she was a CQC Registered Manager for The Private Clinic (Birmingham) and Cosmetic Skin Clinics (Devonshire Place and Stoke Pages).

With over 25 years of leadership in Human Resources (HR), Wendy Roberts is well-positioned to support aesthetic clinics with all aspects of HR management and employment law, including recruitment, diversity and inclusion training, team structure, and performance. She helps established clinics and start-ups get the very best out of their teams, supporting them to attract, grow, develop and retain their staff.

Background

Wendy has worked in several different industries and market segments during her 25-year HR and training career, including aesthetics, technology, digital, leisure, renewable energy and recruitment.

With global HR experience across the full employee lifecycle, including recruitment, talent management, performance management, employee engagement, and retention, her passion is enabling the success of small businesses by ensuring compliance with all HR matters and embedding strategies for talent attraction and retention.

Jenna Nicholas-Hassall is a highly skilled paediatric nurse with nearly a decade of experience in emergency and urgent care, where she honed her clinical expertise in high-pressure environments.

Background

In 2021, driven by her passion for aesthetics and patient care, Jenna made the leap into the world of aesthetic medicine. She completed her initial training and then embarked on an intensive six-month mentorship programme under leading industry experts, allowing her to refine her techniques and develop a deep understanding of facial anatomy and aesthetics.

Throughout her aesthetic career, Jenna has worked in some of the most prestigious clinics in the UK, collaborating with renowned doctors and gaining invaluable experience in delivering exceptional patient outcomes. Her journey eventually led her to establish her own flagship clinic in the heart of Lymm, Cheshire, where she has built a reputation for providing bespoke, results-driven treatments in a luxurious yet welcoming environment. The steep learning curve and guidance she received have given her a great insight and skills to become a mentor to others.

Qualifications

Registered nurse and independent nurse prescriber.

Martine Jarman is an aesthetic therapist and skin health expert; the visionary founder of SkinGenius Clinic, an award-winning practice renowned for delivering high-quality skin health treatments, advanced laser procedures, and medical aesthetic services, and brand creator of Skin Script, a prescriptive skincare brand. She is a respected authority in the field of aesthetic skin health.

Background

With over three decades of experience working within the beauty, spa, wellness, and aesthetic industry, Martine’s innovative approach and commitment to skin health set her apart. She is internationally renowned for her expertise in cosmeceutical science, advanced skin and laser procedures, and for offering premium luxury skin health treatments.

Martine is a global speaker, a consultant, and a coach specialising in enhancing clinic growth and sales, and a brand collaborator and key opinion leader (KOL) working globally in a consultancy and training capacity for leading cosmeceutical brands, including medical-grade skincare brands SkinCeuticals, Medik8, and ZO Skin Health.

Her career is distinguished by numerous accolades that reflect her commitment to upholding the highest standards of integrity and excellence in the profession. A sought-after speaker, Martine has presented at leading industry conferences both in the UK and internationally. As a qualified trainer holding a certificate of education, she has consulted and delivered training for leading cosmeceutical skincare brands, helping clinics across the country to refine their service delivery, improve treatment results, and significantly increase retail revenue.